1. Nature of Our Services

Upsire provides professional ecommerce account management services on a recurring monthly basis. We charge a monthly management fee for the account management and related tasks we perform on your behalf. Upsire does not take custody of, hold, or manage your funds, inventory capital, or Marketplace payouts; all such funds remain in your own accounts and under your own control at all times. Because our Services are a professional services engagement, our refund and cancellation terms reflect that nature rather than a retail product sale.

2. Monthly Management Fees

Our monthly management fee is billed in advance and covers the account management and related tasks performed during that billing period. Because the fee is earned over the billing period for the work performed, monthly management fees for the current billing period and for any completed billing periods are non-refundable, except as expressly stated in your service agreement or as required by law.

If your service agreement includes a one-time onboarding or setup fee, that fee covers the onboarding and launch work performed at the start of the engagement and is earned as the work is performed. Once onboarding work has commenced, any such fee is generally non-refundable.

3. Cancellation by the Client

To cancel your engagement, you must provide written notice to info@upsireholdings.com. Unless your service agreement states otherwise, a notice period of [e.g., thirty (30) days] applies. During the notice period, Services continue and the applicable monthly management fee remains payable. At the end of the notice period or current billing cycle, your Services will end and no further fees will be charged.

4. Cancellation by Upsire

We may suspend or cancel Services if you fail to make payment, breach our Terms & Conditions or service agreement, or engage in conduct that may harm Upsire, your account, other clients, or a Marketplace relationship. In such cases, management fees earned up to the date of cancellation remain payable, and refunds (if any) will be handled in accordance with this policy.

5. Refund Eligibility

Refund requests are evaluated on a case-by-case basis, taking into account the work performed during the relevant billing period, and the terms of your service agreement. Where a refund is approved, it will be issued to the original payment method where practicable.

6. Non-Refundable Items

The following are generally non-refundable:

• Monthly management fees for the current billing period and for billing periods already completed;
• Any one-time onboarding or setup fee once the related work has commenced, if applicable under your service agreement;
• Any services expressly stated as non-refundable in your service agreement.

7. How to Request a Cancellation or Refund

To request a cancellation or refund, email info@upsireholdings.com with your name, business name, the service in question, and the reason for your request. We may ask for additional information to process your request.

8. Processing Time

We aim to review and respond to cancellation and refund requests within [e.g., ten (10) business days]. Approved refunds are typically processed within [e.g., fourteen (14) business days] of approval, though the time for funds to appear may depend on your payment provider.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at info@upsireholdings.com.